What our customers say

“Doing my bit towards climate change”

My whole experience. 3 infrared ceiling panels and 1 wall mounted space heater. Bought my first ever property. A little mid terrace 1 bedroom house with the bedroom on a mezzanine level. From ground floor to ceiling peak is 4.9m. Very open plan weird shape. The only heating system it…

“Fantastic product and great service”

We have recently renovated our house and have an existing gas central heating system and an aga in the kitchen. We often work from home and didn't want to have to heat the whole house just to get our study warm enough to work from. We therefore decided to purchase…

“Revolutionary product, even better customer service”!

Revolutionary product and even better customer service! A great product, both a mirror and heater in one, for our bathroom. Customer services were great. We made a mistake in our order, ordering the wrong tint of mirror. Customer services were very accommodating and agreed for no fee to exchange our…

“Great company thank you”

Excellent product, staff communication and help. Only one suggestion - make it clearer that you need to buy thermostats as well or include them in the purchase price. Great company thank you.

“Excellent Service”

Excellent Service... Everyone we spoke too (& we kept returning with questions) was helpful & knowledgeable. Always ready to listen and answer questions. Couldn’t fault any one of them & they helped us solve our heating dilemma to our satisfaction. Thank you Jane, Kelly & Jack.

“Best heating I’ve ever had”

Fabulous heating system. Best heating I’ve ever had.

“The heat is wonderful.”

Extraordinary. Easy to install, easy to programme and the heat is wonderful. Our friends love them too. They are so impressed as they’ve never heard of infra red heating but they are thinking about it now.

“Heats the bathroom so quickly”

Easy to install and easy to programme via the thermostat and app. I’ve never had a towel rail that dries the towels and gears the bathroom so quickly. Because infra red works different feels like we have underfloor heating in the bathroom too as the floor warms up as well.…

“They’re just brilliant”.

"We call them the showpiece, the party pieces of the house. They're just brilliant." "Why did we go with Herschel? It was a strong brand, Herschel's testimonials were out of this world. We had amazing customer service. We were really impressed with the mirror and picture. We thought they'd be…

“Why did we pick Herschel”?

“We looked at different options including biomass, electrical and infrared heating and we then conducted a trial. After a trial, it was concluded that Herschel infrared panels looked to be the best option. We then put it to the Board of Directors for this to be authorised. Why did we…

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